FAQ

We understand that our customers need as much information as possible to determine whether or not they would like to use our services. To better assist our clients we've provided a brief FAQ list to better help with some of the questions they may have.


1. How do I book a shuttle for a group? 

The easiest way to book a shuttle is contact our office to speak with a representative about your request. Each request is different from one another, so prices vary depending on the customers needs. Please visit our contact page to submit a request for service.

2. How far in advance should I book a shuttle?

Due to high demands, we ask that all customers try to book within three weeks in advance to ensure they have reserved a seat. Waiting until a week before to book your trip may result in your group having to find another shuttle time or date. Book early to guarantee a spot for your trip.  

3. How far out do I have to cancel my reservations?

Customers are eligible to get a full refund if they cancel one week before their shuttle date. Any changes made to reservations less than a week will accrue a penalty.

4. What the maximum amount people a van holds?

Depending on the clients request, we try to tailor a plan to fit the maximum amount of passengers in the group. Most of our vehicles will hold from two passengers to fifteen passengers. If you have a group that needs a larger vehicle, please don't hesitate to contact us.


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Allen Transportation Co., LLC, Transportation, Gardendale, AL

                                                                                                                         Telephone: (205) 873-8879

                                                                                                                  [email protected]

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